1. E-Banking Officer (1)

Key Responsibilities

Under the supervision of the Head of IT and Data Management, he (she) will be responsible for:

1. Supervising Mobile Banking and Electronic Banking services to ensure high quality service delivery to customers;

2. Ensuring that all staff providing Mobile Banking and Electronic Banking services to achieve their Key Performance Indicators (KPIs);

3. Following up PUSH & PULL transactions;

4. Ensuring compliance with anti-money laundering policies and procedures and that custodians of KYC (Know Your Customer) are respected while

maintaining strict confidentiality of customer affairs in accordance with the Mobile Banking services;

5. Providing innovation that will enable the institution to develop the mobile banking and electronic payment activity and improve its leadership position in this area;

6. Selecting service providers and negotiating contracts, monitoring processor performance and managing the program on an ongoing basis;

7. Managing Mobile Banking Services Agents in processing all new applications, billing and general maintenance;

8. Managing and approving electronic banking applications and perform reconciliations and reporting of electronic transactions on a daily basis;

9. Setting targets, measuring and reporting on the performance of all electronic banking transactions;

10. Testing equipment related to mobile agents and proposing their replacements;

11. Performing maintenance of equipment related to technology;

Requirements

• Must be a Rwandan;

• Have an A1 degree with at least one year’s experience or a Bachelor’s degree in Information Technology, Computer science and Management, Electronics

and Communication, Computer science and Networking or related fields;

• Have a good character in working with financial institutions (meaning no non-performing or written off loans);

• Fluent in French or English, knowledge of two languages would be an advantage;

• Aged between 21 years and 35 years;

2. ADMINISTRATIVE ASSISTANT (1)

Key Responsibilities

Under the supervision of the Administrative and Financial Director, he (she) will be responsible for:

• Answering and directing phone calls;

• Scheduling Senior Management meetings and taking detailed minutes;

• Writing and distributing email, correspondence memos, letters and forms;

• Assisting in the preparation of regularly scheduled reports;

• Ensuring all correspondence from the Senior Management;

• Preparing administrative reports for the attention of Senior Management;

• Keeping the documentation and archives relating to the activities of the Senior Management;

• Assist the Senior Management in the organization of meetings;

• Editing, publishing and disseminating information related to areas of interest to the institution;

• Playing intermediary role between the Management and the other institutional departments;

• Developing and maintaining a filing system;

Requirements

• Must be a Rwandan;

• Have an A1 degree with at least 2 years’ experience, or a Bachelor’s degree in Secretariat, Public Relations, Administration, Communication or related fields;

• Have a good character in working with financial institutions (meaning no non-performing or written off loans);

• Fluent in French and English;

Aged between 21 years and 40 years

3. Cashiers (2)

Key Responsibilities

Under the supervision of the Branch Manager, he (she) will be responsible for:

1. Customer care;

2. Correctly manage the cash entrusted to him or her by keeping from time to time the source documents justifying the movements of cash;

3. Recording deposits, withdrawals and reimbursement transactions in client passbooks;

4. Ensuring that the strong room keys are properly kept in conjunction with the Accountant or the Branch Manager;

5. Keeping and classifying supporting documents for operating expenses;

6. Complete necessary journals and other accounting documents;

7. Making authorized payments at branch level;

8. Maintaining cash history;

9. Keeping bank securities and journals in use in the strong room;

10. Closing the cash register at the end of daily activities and ensuring the compliance of the physical balances of the cash register and those of the financial management system;

11. Facilitating the exercise of permanent cash control;

12. Participating in the development of the Branch’s action plan and budget;

13. Ensuring the interim of the Accountant;

14. Reporting to the Branch Manager;

Requirements

• Be a Rwandan ;

• Have a Bachelor’s degree in Accounting, Finance, Management, Banking, Microfinance or related fields, or an A1 degree with 2 years’ experience or an A2 certificate with at least 5 years’ experience in the field of microfinance or banking;

• Have a good character in working with financial institutions (meaning no non-performing or written off loans);

• Fluent in French or English, knowledge of two languages would be an advantage;

• Aged between 21 years and 40 years;